Refund & Return Policy

At Pakorye, we want you to feel confident when choosing canvas artwork for your space. Please review our return conditions and instructions below.

14-Day Free Returns

You may request a return within 14 calendar days after delivery, including returns due to a change of mind, an unsuitable size, or a preference for another design.

For change-of-mind returns, artwork must be in its original condition, without stains, scratches, tears, alterations, or damage caused after delivery. Include all supplied frames, hanging accessories, and other components.

Please retain the original packaging where reasonably possible. If suitable packaging is unavailable, contact us before purchasing materials so we can arrange an appropriate solution at no cost to you.

These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Requesting a Return

Email support@pakorye.com within the return window and include:

• Your order number.

• The name used for your purchase.

• The item you wish to return.

• Your reason for returning it.

• Photographs where relevant to a product issue.

We will provide instructions, a prepaid return method, and the designated return address.

Please dispatch your return within 14 calendar days after receiving the instructions, unless we agree otherwise. Do not send artwork to our contact address without receiving return instructions.

Return Shipping and Fees

Pakorye covers return shipping for eligible returns within the United States, including change-of-mind returns.

We do not charge return shipping fees or restocking fees. No original standard shipping charge will be deducted from an approved refund.

Please use the prepaid return method we arrange rather than booking your own transportation.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery and contact us promptly if the canvas, frame, or supplied components are damaged, defective, missing, or incorrect.

Where possible, provide photographs of the artwork, affected area, packaging, and shipping label. Retain the item and packaging until we explain the next steps.

We will review the issue and arrange an appropriate replacement or refund. Reporting a problem promptly helps us investigate, but does not remove rights relating to a defect discovered later.

Exchanges

Exchanges depend on availability. Contact us if you would like a different design or size.

Any price difference will be explained before you agree to proceed. If a direct exchange is unavailable, you may return an eligible item for a refund and place a separate order.

Refunds

We will inspect your return and communicate our decision within 5 business days of receipt.

Approved refunds will be submitted to the original payment method within 5 business days of approval. Your bank or payment provider may require an additional 5–10 business days to display the credit.

Refunds include the amount paid for the returned item and applicable refundable taxes, without return shipping or restocking deductions.

If a return does not meet the conditions, we will explain the reason and discuss the available next steps.

Cancellations

Contact us as soon as possible to request a cancellation or change. We will accommodate requests where fulfillment has not progressed too far.

Once an order has shipped, please follow the return process.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Contact Information

Brand Name: Pakorye
Email: support@pakorye.com
Phone: +1 310-810-4881
Address: 2101 El Segundo Blvd, El Segundo, CA 90245, USA
Website: www.pakorye.com